Ultimate Fleet Security with SafeTrack
Browse through our support guides for solutions and answers to our most common issues and questions.
If you have a quick question or want some quick answers, drop us an email or give us a call.
If you need to provide more detail on your issue and upload screenshots or images, please submit a ticket for our team to investigate.
Installation is straightforward and can be completed by our professional team. Alternatively, if you prefer to install the tracker yourself, we provide a detailed installation guide to walk you through the process. Our support team is also available to assist with step-by-step instructions if you need any guidance during the installation.
After installation, activation is simple. Just follow the setup instructions provided or contact our support team for assistance.
Ensure the tracker is installed in a location with a clear signal. If issues persist, try resetting the device or contact our support team for troubleshooting.
You can activate the immobilisation feature via the Safe Track app or online platform. For detailed instructions, refer to our user guide or contact support.
First, check the power connection and signal. If the problem continues, try resetting the device or reach out to our technical support team for further assistance.
Our GPS trackers receive automatic updates. If you need to manually update the software, follow the instructions provided in your user guide or contact support.
Log in to the Safe Track platform or app, where you can access your vehicle’s tracking history under the “History” section.
First, try restarting the app or your device. If the issue persists, ensure you have the latest version installed. Contact support if the problem continues.
You can adjust settings through the Safe Track platform or app. For specific changes, consult the user manual or reach out to support.
Yes, the tracker can be reinstalled in another vehicle. Contact our support team for guidance on transferring the device correctly.